At Colombiana Eva, we know you're excited to receive your shapewear, and we're committed to getting your order to you as quickly and efficiently as possible. Every order is carefully packed and shipped from the Los Angeles CA with tracking included.

Shipping Within the United States

UPS Ground: Flat Rate Shipping of $5.99 on orders under $100.
FREE UPS Ground Shipping on all orders of $100 or more.
Estimated delivery time: 2-5 business days after shipment.

Order Processing

• Orders are processed Monday through Saturday, excluding holidays.
• Our daily order cut-off time is 4:00 PM Pacific Time (PST).
• Orders placed before 4:00 PM PST are typically processed the same business day.
• Orders placed after 4:00 PM PST will be processed on the next business day due to UPS pickup time.
• Orders placed after 4:00 PM PST on Friday, or during weekends and holidays, will begin processing on the next business day.

During promotional events, holidays, product launches, or peak shopping periods, processing times may be slightly longer.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with a tracking number.

Tracking updates are provided directly by UPS and may take up to 24 hours after shipment to become active.

Delivery Information

We currently ship exclusively through UPS to provide reliable delivery throughout the United States, including:

• Residential addresses
• Apartment addresses
• Military APO/FPO addresses (where available)

Please ensure your shipping address is accurate before completing your purchase. Colombiana Eva is not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided at checkout.

Free Shipping

We proudly offer FREE Standard Shipping on all U.S. orders over $100 after discounts and before taxes.

No promo code required.

Lost, Delayed, or Stolen Packages

Once a package has been accepted and scanned by UPS, delivery is under the responsibility of the carrier.

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

1. Checking with household members or neighbors.
2. Checking secure package locations around your property.
3. Contacting your local UPS office for assistance.

While we will do our best to assist you, Colombiana Eva cannot guarantee reimbursement for packages marked as delivered by the carrier.

Returned Shipments

If a package is returned to us because of:

• An incorrect address
• An undeliverable address
• Failure to claim the package

The customer may be responsible for any additional shipping charges required to reship the order.

Shipping fees are non-refundable once a package has been shipped.

International Shipping

Colombiana Eva proudly ships worldwide through UPS International Services.

International shipping rates are calculated directly by UPS at checkout based on your destination country, package weight, and shipping method selected.

International Shipping Terms

• Shipping costs are determined by both USPS and UPS and will vary by destination.
• We do not offer free international shipping at this time.
• Customers are responsible for all applicable customs duties, taxes, VAT, import fees, and brokerage charges imposed by their country.
• International delivery times vary by destination and local customs processing.
• Once your order ships, you will receive a tracking number via email.

Please note that delivery estimates provided by UPS are estimates only and are not guaranteed. Customs inspections and local postal services may cause delays that are outside of our control.

Customs & Import Duties

Many countries assess import duties, taxes, or customs fees on incoming shipments. These charges are determined by your local customs authority and are not included in the purchase price or shipping fee.

The recipient is solely responsible for any customs duties, taxes, or import charges that may apply.

Refused Shipments

If an international shipment is refused, abandoned, or returned due to unpaid customs fees, import taxes, or failure to accept delivery, any return shipping costs, duties, taxes, or carrier fees incurred may be deducted from any eligible refund.

International Delivery Disclaimer

Colombiana Eva is not responsible for delays caused by:

• Customs clearance procedures
• International postal carriers
• Local delivery services
• Weather events
• Government restrictions
• Other circumstances beyond our control

Delivery Disclaimer

Estimated delivery dates are provided by UPS and are not guaranteed. Delivery times may be affected by:

• Weather conditions
• Carrier delays
• Peak holiday periods
• Natural disasters
• Other circumstances beyond our control
  

Colombiana Eva is not responsible for delays caused by UPS or events outside of our control.

Questions About Your Shipment?

If you need assistance with an existing order, please visit our Contact Us page and include your order number for faster service.