Returns & Exchanges

At Colombiana Eva, we want you to love the way you look and feel in our shapewear. If something isn't quite right, we're here to help make the return or exchange process as simple as possible.

Need to Return or Exchange an Item?

All return and exchange requests are handled directly by our customer care team via email.

To start a return or exchange:

1. Email us at Eva@ColombianaEva.com within the applicable return or exchange window.
2. Include your order number and let us know whether you would like a refund or an exchange.
3. Our team will review your request and provide instructions for the next steps.

Please do not send any items back before receiving return instructions from our team.

We're happy to help make the process as simple as possible!

Our Fit Promise

Finding the perfect shapewear fit can take a little trial and error. That's why we offer one complimentary exchange per eligible U.S. order, including free shipping for your replacement item.

We want every woman to feel confident, comfortable, and supported in her Colombiana Eva shapewear.

Exchanges

One Free Exchange on U.S. Orders

We provide one free exchange per order within the United States, including complimentary shipping for the replacement item.

To qualify for an exchange, items must:

• Be requested within 14 days of delivery
• Be unworn and unwashed
• Have all original tags attached
• Be free of stains, makeup, deodorant marks, perfume, smoke, pet hair, or damage
• Be returned in their original condition

Exchange Reservation Policy

Once an exchange request is approved, your replacement item will be reserved for you.

If your original item is not returned within 30 days of the exchange request, the exchange will automatically be canceled, and the replacement item will no longer be reserved.

Additional exchanges beyond the first complimentary exchange may require the customer to pay shipping costs.

Returns

If you're not completely satisfied with your purchase, eligible items may be returned for a refund.

Return Eligibility

Returns must:

• Be requested within 14 days of delivery
• Be returned within 30 days of the original purchase date
• Be unworn and unwashed
• Be in original condition
• Have all original tags attached

Once your return is received and inspected, approved refunds will be processed to your original payment method.

To start a return, email our customer care team before shipping your item. We will review your request and provide the necessary instructions.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

• Washed garments
• Items without original tags
• Items with makeup, deodorant, perfume, smoke, or other odors
• Items damaged through misuse
• Final Sale items
• Promotional gift cards
• Products not purchased directly from the Colombiana Eva website

We reserve the right to refuse returns that do not meet these requirements.

Defective or Incorrect Items

If you receive a defective product, a damaged product, or an incorrect item, please email us within 7 days of delivery.

Include your order number and a description of the issue. Photos may also help us resolve the problem faster.

Once the issue is verified, we will provide a replacement or refund at no additional cost.

Refund Processing

Once your return is received and approved, your refund will be issued to the original payment method used during checkout.

Please allow:

• 2 to 5 business days for return processing
• Additional time for your bank or credit card provider to post the refund

Shipping charges are non-refundable unless the return results from an error on our part.

Refund Method Policy

For security purposes, all approved refunds will be issued to the original payment method used at checkout.

We cannot issue refunds to different credit cards or alternative payment methods. Store credit is available only when specifically offered.

International Orders

International customers may return eligible merchandise, subject to the following conditions:

• Original shipping fees are non-refundable.
• Customers are responsible for return shipping costs.
• Customs duties, taxes, and import fees are non-refundable.
• Exchange shipping charges may apply.

International delivery and return shipping times may vary by country.

Please email our customer care team before sending an international return.

Lost Return Packages

We recommend using a trackable shipping service when returning merchandise.

Colombiana Eva is not responsible for lost return packages, misdelivered return shipments, or packages damaged during return transit.

Returns that are not received cannot be refunded.

Refused Deliveries

If an order is refused, abandoned, or returned due to incorrect shipping information, failure to accept delivery, unpaid customs duties or taxes, or customer refusal, applicable shipping costs, return shipping fees, customs charges, or carrier fees may be deducted from your refund where permitted by law.

Incorrect Shipping Information

Please carefully review your shipping address before placing your order.

If a package is returned because of a missing apartment number, an incorrect address, or incomplete delivery information, additional shipping charges may apply before the order can be resent.

Carrier Delays

Once your package has been accepted by USPS or another carrier, delivery is outside our direct control.

We will gladly assist with shipping issues whenever possible. However, Colombiana Eva cannot guarantee delivery times or be held responsible for carrier delays, weather disruptions, customs delays, or other circumstances beyond our control.

Promotional Gift Card Policy

Gift cards purchased as part of promotional campaigns are considered final sale. No refunds will be issued for promotional gift card purchases unless required by applicable law.

Questions About Returns?

We're happy to help.

All return and exchange requests must be submitted by email.

Please contact us at [your customer service email] and include your order number so we can assist you as quickly as possible.

You can also visit our Contact Us page for additional assistance.

Our Promise to You

We believe every woman deserves shapewear that fits beautifully and feels amazing. Our return and exchange policy is designed to be fair, transparent, and customer-friendly while maintaining the highest standards of hygiene and product quality.

Thank you for choosing Colombiana Eva.