At Colombiana Eva, we want you to love the way you look and feel in our shapewear. If something isn't quite right, we're here to help make the return or exchange process as simple as possible.

Our Fit Promise

Finding the perfect shapewear fit can take a little trial and error. That's why we're happy to offer one complimentary exchange for eligible U.S. customers.

We want every woman to feel confident, comfortable, and supported in her Colombiana Eva shapewear.

Exchanges

One Free Exchange on U.S. Orders

We provide one free exchange per order within the United States, including complimentary shipping for the replacement item.

To qualify for an exchange, items must:

• Be requested within 14 days of delivery
• Be unworn and unwashed
• Have all original tags attached
• Be free of stains, makeup, deodorant marks, perfume, smoke, pet hair, or damage
• Be returned in their original condition

Exchange Reservation Policy

Once an exchange request is approved, your replacement item will be reserved for you.

If your original item is not returned within 30 days of the exchange request, the exchange will automatically be canceled and the replacement item will no longer be reserved.

Additional exchanges beyond the first complimentary exchange may require the customer to pay shipping costs.

Returns

If you're not completely satisfied with your purchase, eligible items may be returned for a refund.

Return Eligibility

Returns must be:

• Requested within 14 days of delivery
• Returned within 30 days of the original purchase date
• Unworn and unwashed
• In original condition
• With all original tags attached

Once received and inspected, approved refunds will be processed to your original payment method.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

• Worn shapewear
• Washed garments
• Items without tags
• Items with makeup, deodorant, perfume, smoke, or other odors
• Damaged items caused by misuse
• Final Sale items
• Gift cards
• Promotional gift cards
• Products not purchased directly from the Colombiana Eva website

We reserve the right to refuse any return that does not meet these requirements.

Defective or Incorrect Items

If you receive:

• A defective product
• A damaged product
• An incorrect item

Please contact us within 7 days of delivery.

Once verified, we will gladly provide a replacement or refund at no additional cost.

Refund Processing

Once your return is received and approved, refunds will be issued to the original form of payment used during checkout.

Please allow:

• 2-5 business days for return processing
• Additional time for your bank or credit card provider to post the refund

Shipping charges are non-refundable unless the return is the result of our error.

Refund Method Policy

For security purposes, all approved refunds will be returned to the original payment method used at the time of purchase.

We cannot issue refunds to:

• Different credit cards
• Alternative payment methods
• Store credit unless specifically offered

International Orders

International customers are welcome to return eligible merchandise; however:

• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs
• Customs duties, taxes, and import fees are non-refundable
• Exchange shipping charges may apply

International delivery and return shipping times may vary by country.

Lost Return Packages

We recommend using a trackable shipping service when returning merchandise.

Colombiana Eva is not responsible for:

• Lost return packages
• Misdelivered return shipments
• Packages damaged during return transit

Returns that are not received cannot be refunded.

Refused Deliveries

If an order is refused, abandoned, or returned due to:

• Incorrect shipping information
• Failure to accept delivery
• Unpaid customs duties or taxes
• Customer refusal

Any shipping costs, return shipping fees, customs charges, or carrier fees incurred may be deducted from your refund.

Incorrect Shipping Information

Please carefully review your shipping address before placing your order.

If a package is returned due to:

• Missing apartment numbers
• Incorrect addresses
• Incomplete delivery information

Additional shipping charges may apply before the order can be resent.

Carrier Delays

Once your package has been accepted by USPS or another carrier, delivery is outside of our direct control.

While we will gladly assist in resolving shipping issues whenever possible, Colombiana Eva cannot be held responsible for carrier delays, weather disruptions, customs delays, or other circumstances beyond our control.

Promotional Gift Card Policy

Gift cards purchased as part of promotional campaigns are considered final sale.

No refunds will be issued for promotional gift card purchases unless required by applicable law.

Questions About Returns?

Our customer care team is happy to assist with return and exchange requests through the Contact Us page on our website.

Colombiana Eva Return Philosophy

We believe every woman deserves shapewear that fits beautifully and feels amazing. Our return and exchange policy is designed to be fair, transparent, and customer-friendly while maintaining the highest standards of hygiene and product quality.